Refund Policy

This Refund Policy outlines our guidelines regarding refunds for subscription payments and credit purchases. Please review this policy carefully before making any purchases on our platform.

1No-Refund Policy

At Imaginsta, we do not offer refunds for our subscription services. Once payment has been processed, it is non-refundable and non-transferable.

Important: By subscribing to our service, you acknowledge and agree that you will not receive a refund for any unused portion if you decide to cancel.

2Why We Don't Offer Refunds

Our no-refund policy is based on the following factors:

Immediate Access

Our service provides immediate access to AI-generated content and tools upon subscription. Since digital content and services are delivered instantly and cannot be "returned," we maintain a strict no-refund policy.

Resource Consumption

The computational resources utilized for AI content generation are consumed immediately when you use our service, regardless of your satisfaction with the specific outputs.

3Subscription Information

We encourage all users to carefully review our service features and subscription terms before making a purchase. You can cancel your subscription at any time to prevent future billing, but you will continue to have access until the end of your current billing period.

Cancelling your subscription will not result in a refund for the current billing period.

Subscription Management

To manage or cancel your subscription, go to your account dashboard and navigate to the "Billing" tab.

4Credit Usage

AI generation credits are allocated to your account when you purchase a subscription or credit pack. Please be aware of the following policies regarding credits:

Credits are non-refundable once purchased
Credits are consumed when you use AI generation features, regardless of your satisfaction with the results
Unused credits may expire based on your subscription terms (check your specific plan for details)
If you cancel your subscription, any remaining credits will remain available until they expire

5Exceptional Circumstances

In rare cases of prolonged service outages or technical issues preventing access to our platform, we may consider extending your subscription period as compensation. These situations will be evaluated on a case-by-case basis.

Examples of exceptional circumstances may include:

Extended platform downtime (24+ hours)
Billing errors resulting in incorrect charges
Significant and persistent technical issues preventing access to paid features

To report such issues, please contact our support team with detailed information about the problem you're experiencing.

6Contact Us

If you have questions about our refund policy or wish to cancel your subscription, please contact our customer support team:

Imaginsta
Email: [email protected]
Via Dashboard: Log in to your account and visit the "Support" section