Last Updated: May 9, 2025
Our digital services are subject to a non-refundable payment policy
How to manage your subscription and prevent future charges
Rare cases when compensation may be considered
This Refund Policy outlines our guidelines regarding refunds for subscription payments and credit purchases. Please review this policy carefully before making any purchases on our platform.
At Imaginsta, we do not offer refunds for our subscription services. Once payment has been processed, it is non-refundable and non-transferable.
Important: By subscribing to our service, you acknowledge and agree that you will not receive a refund for any unused portion if you decide to cancel.
Our no-refund policy is based on the following factors:
Immediate Access
Our service provides immediate access to AI-generated content and tools upon subscription. Since digital content and services are delivered instantly and cannot be "returned," we maintain a strict no-refund policy.
Resource Consumption
The computational resources utilized for AI content generation are consumed immediately when you use our service, regardless of your satisfaction with the specific outputs.
We encourage all users to carefully review our service features and subscription terms before making a purchase. You can cancel your subscription at any time to prevent future billing, but you will continue to have access until the end of your current billing period.
Cancelling your subscription will not result in a refund for the current billing period.
Subscription Management
To manage or cancel your subscription, go to your account dashboard and navigate to the "Billing" tab.
AI generation credits are allocated to your account when you purchase a subscription or credit pack. Please be aware of the following policies regarding credits:
In rare cases of prolonged service outages or technical issues preventing access to our platform, we may consider extending your subscription period as compensation. These situations will be evaluated on a case-by-case basis.
Examples of exceptional circumstances may include:
To report such issues, please contact our support team with detailed information about the problem you're experiencing.
If you have questions about our refund policy or wish to cancel your subscription, please contact our customer support team:
Imaginsta
Email: [email protected]
Via Dashboard: Log in to your account and visit the "Support" section
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